Your questions, answered honestly.

I offer a diverse range of extensions to suit your unique needs: Fusion (hot bonded), Cold Fusion (ultrasonic, heat-free), Genius Weft, Volume Weft, Tape-In, and Integrated Hair Toppers. Each method is chosen based on your hair type, lifestyle, and goals.

As an extension wearer myself, I fully understand that extensions are an investment. I work with multiple premium brands to ensure the highest quality 100% human hair. I don’t stock extensions - every order is customized to each individual guest.

It depends on the method. Cold Fusion lasts up to 6 months. Fusion bonds typically last 3–5 months. Genius Weft move-ups are every 4–6 weeks. Tape-In is typically 6–8 weeks. During your consultation, we’ll discuss which method fits your lifestyle and maintenance comfort.

Absolutely - though the positioning of your ponytail may need slight adjustment depending on the method. We’ll discuss placement during your consultation to make sure you have the styling flexibility you want.

Yes! I’d love to meet you. Start by requesting a free consultation through the contact page - I’ll follow up to schedule a time that works for you.

Yes. Even if you currently wear extensions, all new guests fill out a consultation form so I can do a thorough assessment of your existing extensions and determine the best path forward. Your hair’s health always comes first.

Yes. I partner with Cherry Pay so you can split the cost into manageable monthly installments. Ask about Cherry Pay during your consultation or visit pay.withcherry.com/extension-by-penny-williams to get pre-qualified.

Extensions should be washed a maximum of 3 times per week. You’ll receive a complete aftercare guide and product recommendations during your service appointment - proper maintenance is what makes your investment last.

I use a formaldehyde-free smoothing system that strengthens hair, seals the cuticle, and reduces curl for up to 16 weeks. I offer six treatment options including a 6-week Express. It works beautifully on coarse, curly, frizzy, and resistant hair types.

That’s the whole point. Every method I use - from hair toppers to bonded extensions - is chosen and applied to blend seamlessly with your natural hair. The goal is that no one can tell. You’ll know. But it’ll look like yours.